Refund Policy / Refund Policy
If for any reason you are not satisfied with your purchase, unworn items can be returned for refund within 14 days from the date of receipt of the goods.
The security thread on the items to be returned must not be cut or broken.
- To request the return authorization it is necessary to send an email to firstname.lastname@example.org, indicating the order number and the items to be returned.
- LABELLEEPOQUEBOUTIQUE.COM will send a confirmation by e-mail, containing the return authorization number.
- The return shipment must take place within 14 days of receiving the order and is charged to the customer
The refund will be made as soon as the return arrives at the LABELLEEPOQUEBOUTIQUE.COM warehouses and the items will be verified.
For orders paid by credit card, the refunded amount will be available to customers in about 10 days, and will still be visible on the next card statement. The timing may vary slightly depending on the banking circuit of the credit card used.
For orders paid with Paypal or Bank Transfer the amount will be returned to the original account.
The refund will be issued in the same currency as the original purchase. Any differences in amount due to exchange rate fluctuations cannot be refunded. Any cost originally incurred for shipping the order will be reimbursed to the customer only if all the items purchased are returned.
TERMS AND CONDITIONS
- The security thread on the returned items must not be cut or broken. The garments must not have been worn, washed or altered and must not show any signs of use. The soles of the shoes must be in perfect condition and show no signs of any kind.
- Each garment must be returned with all labels and tags attached, and including all original packaging and accessories (dustbags, hangers, clothes covers, etc.) received with the order.
- All footwear and accessories must be returned together with their original box when present, which is considered to all intents and purposes an integral part of the product itself and which must not have been in any way damaged and/or altered, nor used as a single external packaging.
- Swimwear and underwear (bikinis, briefs, boxers etc.) must be tried on over your personal underwear. Returns will be refused and returned to the customer if the items show signs of use
- Returns must be shipped inside the LABELLEEPOQUE.COM.COM box, which must be well sealed with adhesive tape. In the absence of our box, another suitable packaging can be used for shipping.
- LABELLEEPOQUEBOUTIQUE.COM reserves the right not to accept returns shipped with couriers that require collection at a branch of the courier.
- LABELLEEPOQUE.COM also reserves the right to refuse unauthorized returns or returns that do not comply with all the conditions provided.
In these cases the goods will be returned to the sender at the original shipping address.
For all aspects not specifically expressed, the European legislation for distance trading prevails.