RETURNS and REFUNDS
If for any reason you are not satisfied with your purchase, the unworn items can be returned for a refund within 14 days from the date of receipt of the goods.
The safety thread on the items to be returned must not be cut or broken.
- To request the return authorization, you must send an email to firstname.lastname@example.org, indicating the order number and the items to be returned.
- LABELLEEPOQUEBOUTIQUE.COM will send a confirmation via e-mail, containing the return authorization number.
- The return shipment must take place within 14 days of receiving the order and is charged to the customer
The refund will be made as soon as the return arrives at the LABELLEEPOQUEBOUTIQUE.COM warehouses and the garments will be verified.
For orders paid by credit card, the refunded amount will be available to customers in about 10 days, and will still be visible on the following card statement. The timing may vary slightly depending on the bank circuit of the credit card used.
For orders paid by Paypal or Bank Transfer the amount will be returned to the original account.
The refund will be issued in the same currency as the original purchase. Any differences in the amount due to the exchange rate fluctuation cannot be reimbursed. Any costs incurred originally for shipping the order will be refunded to the customer only in the event that all purchased items are returned.
TERMS AND CONDITIONS
- The safety thread on the returned items must not be cut or broken. The garments must not have been worn, washed or altered and must not show any signs of use. The soles of the footwear must be in perfect condition and not show signs of any kind.
- Each item must be returned with all the labels and tags attached, and inclusive of all the original packaging and accessories (dustbags, hangers, clothes covers etc.) received together with the order.
- All footwear and accessories must be returned together with their original box when present, which is considered in all respects an integral part of the product itself and which must not have been damaged and / or altered in any way, nor used as a single external packaging.
- Swimsuits and underwear (bikinis, briefs, boxers etc.) must be tried on over your personal underwear. Returns will be refused and sent back to the customer if the items show signs of use
- Returns must be sent inside the LABELLEEPOQUE.COM.COM box, which must be well sealed with adhesive tape. In the absence of our box, another suitable packaging can be used for shipping.
- LABELLEEPOQUEBOUTIQUE.COM reserves the right not to accept returns shipped with couriers who request collection from a branch of the courier.
- LABELLEEPOQUE.COM also reserves the right to refuse returns that are unauthorized or otherwise do not comply with all the conditions laid down.
In these cases the goods will be returned to the sender at the original shipping address.
For all aspects not specifically expressed, the European legislation for distance trade is valid.